Return Policy
Return Eligibility
Items may be eligible for return within a specified time period from the date of purchase, subject to the conditions outlined in this policy. All returns are subject to inspection and approval.
Return Conditions
To be eligible for a return, items must:
- Be in their original condition
- Include all original packaging and documentation
- Not have been damaged or altered
- Meet the time requirements specified for returns
Return Process
To initiate a return:
- Contact us to request a return authorization
- Provide your order information and reason for return
- Receive return instructions and authorization
- Ship the item back using the provided instructions
- Wait for inspection and processing
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable timeframe.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item. Original shipping costs are non-refundable.
Exchanges
Exchanges may be available for items of equal value, subject to availability. Please contact us to discuss exchange options.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been customized or personalized
- Items that have been damaged due to misuse
- Items returned after the specified return period
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include replacement or refund.
Contact Us
If you have questions about returns or need to initiate a return, please contact us at:
8385 S Yarrow St, Littleton, CO 80128, United States
Phone: +1 (720) 654-7605
Email: infocenter@craftediecandlea.world